Warranty
Warranty Policy
Warranty information for all purchases made at Infracore Europe.
Legal Warranty (EU & Netherlands)
All products purchased from Infracore Europe are covered by the standard legal warranty required by EU and Dutch law. This means a product must function properly and meet reasonable expectations.
If a product becomes faulty within a reasonable period, you are entitled to repair, replacement, or refund depending on the situation.
Manufacturer Warranty
Some products may include an additional manufacturer’s warranty. If applicable, the duration and terms will be stated in the product manual or on the product page.
Manufacturer warranties usually cover defects in materials or workmanship.
What Is Covered?
- Defects in materials or craftsmanship
- Malfunctions not caused by user error
- Issues occurring under normal and intended use
What Is Not Covered?
- Damage caused by misuse, incorrect installation, or improper handling
- Wear and tear from normal use
- Damage caused by accidents, drops, water, or external factors
- Modifications or repairs performed by unauthorized parties
- Using the product outside its intended purpose
How to Submit a Warranty Claim
- Email us at info@infracoreeurope.com with your order number.
- Describe the issue and include photos or videos if possible.
- We will assess the problem and provide instructions for repair, replacement, or return.
Do not return the product before receiving confirmation or instructions from us.
Repair or Replacement
If a fault is covered by warranty, we will offer one of the following:
- Free repair
- Free replacement
- Partial or full refund if repair or replacement is not possible
We aim to handle warranty claims as quickly as possible.
Warranty Period
The warranty period depends on the specific product. Most items include a standard warranty period as provided by the manufacturer or applicable EU law.
Some products may offer extended or additional warranties.
Contact Information
Infracore Europe
Email: info@infracoreeurope.com
Netherlands
This warranty policy follows Dutch and EU consumer protection regulations.